Frequently Asked Questions

The delivery time depends on availability at the manufacturer or supplier. Stock items are usually prepared for dispatch faster, while made-to-order or backorder items are supplied according to the lead time stated in the quotation.

Yes. We ship orders from Germany via DHL, UPS, FedEx, express courier or freight forwarder. For deliveries outside the EU, we can prepare standard export documents, including a commercial invoice and packing list.

Depending on the product group and availability, we can offer original OEM spare parts or high-quality aftermarket alternatives. If the product description includes the brand name, this usually means an original part.

Send us your request by email or through the form, including part numbers, quantities and machine details. We will prepare an official quotation.

There is no minimum order amount as such. However, for orders below EUR 500, a flat handling fee of EUR 50 applies for order processing, packaging, and delivery of the goods to our warehouse.

We accept bank transfer (T/T). Other payment methods are possible only by separate agreement.